At Bonbon Count, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we are here to assist you with our easy-to-follow refund process.

1. Eligibility for Refunds

Refunds are applicable under the following circumstances:

• Damaged or Defective Products: If your item is damaged or defective upon arrival, please contact us within 7 days of receiving your order for a refund or replacement as per the terms and conditions.
• Incorrect Items: If you received an incorrect product or a product that was not ordered, please reach out to us within 7 days to initiate a return and refund as per the terms and conditions.
• Missing Items: If an item is missing from your order, please contact us immediately within 7 days of receiving your package as per the terms and conditions.

Refunds are not applicable for the following:

• Change of Mind: We do not offer refunds if you simply change your mind about your purchase.
• Personalized Items: Items that have been personalized or custom-made are non-refundable.
• Used or Opened Products: Products that have been used or opened, unless damaged or defective, are not eligible for a refund.

2. Return Process

To request a refund or replacement:

• Contact Us: Please email us at customersupport@bonboncount.com within 7 days of receiving your order, providing your order number and details about the issue (e.g., damaged, defective, wrong item).
• Verification: Our verification team will review your request and may ask for photos or further details to verify the issue.
• Return Shipping: If your request is approved, we will provide you with instructions on how to return the product. You may be responsible for the return shipping costs, unless the product was damaged or defective upon arrival.

3. Refund Processing

Once we receive the returned item (if applicable) and verify the issue, we will process your refund.

• Refund Timeframe: Please allow up to 7-10 business days for your refund to be processed once the return has been received and verified.
• Partial Refunds: In cases where an item is returned opened or used, a partial refund may be issued based on the condition of the returned item.

4. Non-Refundable Charges

Please note that certain charges are non-refundable, including:

• Shipping fees (unless the product was damaged or defective).
• Handling fees or other charges associated with custom or special orders.

5. Cancellation of Orders

Orders can only be canceled within 24 hours of placing the order. After this time, cancellations are not permitted unless the item is damaged, defective, or incorrect. If you wish to cancel an order, please contact us as soon as possible at customersupport@bonboncount.com.

6. Customer Support & Approval Process

All refund and exchange requests are subject to approval after verification. Refunds and exchanges will only be processed once they have been approved by customer support and as per the terms defined by Bonbon Count.

7. Customer Support

For any questions or concerns regarding our refund policy or to initiate a return, please reach out to our customer support team at customersupport@bonboncount.com. We are here to help and ensure that your experience with Bonbon Count is as smooth as possible.